Our client portal is live

Published 29 August 2026, updated 11 October 2026 · 4 min read · Angler Fulfilment

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Until now, working with us meant email. Invoices arrived as attachments, onboarding documents went back and forth in threads, and if you wanted to know whether a payment had landed, you asked and waited for a reply. That worked at ten clients. It does not scale honestly past that, so we built a portal.

portal.anglerfulfilment.co.uk is live for every client. It is not a marketing feature; it is where the paperwork side of your fulfilment now happens.

What you can do in it

• Onboarding and verification. Upload your business documents once, watch review progress, and see exactly what is outstanding. No more “did you get my certificate?” emails.
• Invoices, properly. Every invoice as an itemised PDF against the published rate card, with its full payment history. When you pay by bank transfer, upload the remittance screenshot and press Confirm payment; we verify it and the invoice flips to paid on both sides. No guessing.
• Messages that behave like tickets. Conversations are numbered, have a clear status (New, Processing, Waiting on you, Resolved and Closed), and messages appear instantly, with typing indicators, so it feels like chat rather than email roulette. A message can carry up to 10 files, with or without text, and every attachment is virus-scanned before anyone can open it.
• Notifications. A new invoice, a verification decision or a reply shows up in the portal the moment it happens, with an email as backup, and you control which emails you get. Compliance and security emails always go out.

The boring parts we took seriously

The portal runs on EU infrastructure with the database, files and backups all held in the EU. Sign-in supports two-factor authentication, which is optional for clients and required for every Angler staff account. Every file upload is malware-scanned before it appears, and every data change and sign-in is written to a tamper-evident audit log. Backups run nightly, and a full restore from them has been tested rather than assumed to work. None of this is visible on a good day, which is rather the point.

What has been added since launch

• Your Terms, signed in the portal. You accept our Terms when you register, and since 7 October 2026 you also sign them in the portal, under Documents. The signed copy is filed there as a PDF beside the copy you accepted, and anyone who still has to sign is asked as soon as they sign in. The Terms you sign in the portal are the ones that form your contract.
• Several files in one message. Up to 10 attachments in a single message, and a message can be files only. The same applies to our replies.
• A Help Centre. Answers to the common questions inside the portal, a guided tour on first sign-in that you can restart from the Help Centre, and a downloadable PDF user guide.
• A choice of look. Classic is the default, in light or dark, and there is an optional dark design called New. The choice is saved on each device.

How to get access

Existing clients: you have an invitation in your inbox already; if it has expired, reply to it or message us and we will send a fresh one. New clients get portal access as part of onboarding, on day one, before the first carton arrives.

Something in the portal that does not behave, or a feature you wish it had? Tell us. It was built for you, and the roadmap is driven by what clients actually ask for, not what looks good in a screenshot.